Shipping policy

At Hausware, we work with trusted global fulfillment partners to get your order to you as efficiently as possible. Please read this policy carefully so you know what to expect from the moment you place your order to the moment it arrives at your door.

1. Shipping Cost

Shipping costs vary depending on your location, the shipping method selected, and any current promotions. All applicable shipping charges are calculated and displayed clearly at checkout before you complete your purchase — there are no hidden fees added after the fact.

We may offer free shipping promotions from time to time. Any such promotions will be clearly communicated on our website and applied automatically at checkout where applicable.

2. Order Processing

All orders are processed within 1–2 business days after you receive your order confirmation email. Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed after 11:00 AM EST on a Friday, or over a weekend, will begin processing on the following business Monday.

⚠️  During high-demand periods such as sales events, product launches, or holidays, processing may take slightly longer. We will notify you by email if there is any significant delay.

Once your order has been processed and handed to our fulfillment partner, you will receive a shipping confirmation email containing your tracking number.

3. Estimated Delivery Times

Estimated delivery times begin from the date your order is dispatched — not from the date of purchase. Please allow the full processing window before delivery times begin.

●      United States — Standard: 1–2 business days processing + 6–8 business days delivery

●      United States — Express: 1–2 business days processing + 4–6 business days delivery

●      Europe & UK — Standard: 1–2 business days processing + 6–10 business days delivery

●      Rest of World — Standard: 1–2 business days processing + 6–10 business days delivery

⚠️  These are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather events, or other factors outside our control. If your order is delayed beyond the estimated window, please allow an additional 5 business days before contacting us.

4. Order Tracking

Every Hausware order ships with tracking. Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow your package.

Please allow up to 48 hours after receiving your tracking number for the carrier's tracking system to update with live information. This is normal and does not mean your package is not moving.

If you have not received a tracking email within 5 business days of placing your order, please check your spam or junk folder first, then contact us at info.hausware@gmail.com.

5. Customs, Duties, and Import Taxes

Hausware ships internationally and your order may be subject to customs fees, import duties, or local taxes upon arrival in your country. These charges are determined by your local customs authority and are entirely outside our control.

Any customs fees, duties, or import taxes are the sole responsibility of the customer. Hausware is not responsible for delays caused by customs clearance, nor for any additional charges levied at the border.

We recommend checking your country's import regulations before placing an order if you are unsure whether duties apply to your purchase.

6. Incorrect Shipping Address

Please review your shipping address carefully before completing your order. Hausware is not responsible for orders that are delayed, undeliverable, or lost as a result of an incorrect or incomplete address provided at checkout.

If you notice an error in your shipping address after placing your order, contact us immediately at info.hausware@gmail.com with the subject line "Address Correction" and your order number. We will do our best to update it before your order is dispatched, but we cannot guarantee changes once processing has begun.

If a package is returned to us or our fulfillment partner due to an incorrect address provided by the customer, we will contact you to arrange re-shipment. Additional shipping costs may apply and the original shipping fee is non-refundable.

7. Lost, Delayed, or Undelivered Packages

If your tracking shows your order as "Delivered" but you have not received it, we recommend:

•       Checking around your property, with neighbors, or with building management.

•       Contacting your local post office or carrier — packages are sometimes held there.

•       Waiting 2 additional business days, as carriers occasionally scan packages as delivered slightly early.

Once a carrier marks a package as delivered, Hausware cannot be held responsible for lost or stolen packages. We recommend contacting your payment provider about any buyer protection options available to you.

If your tracking shows no movement for more than 10 business days after dispatch, or if your carrier confirms non-delivery, please contact us at info.hausware@gmail.com and we will investigate with the carrier on your behalf.

8. Damaged Items in Transit

If your order arrives visibly damaged due to transit handling, please contact us within 7 days of the delivery date at info.hausware@gmail.com with:

•       Your order number.

•       Clear photos of the damaged item and the outer packaging.

⚠️  Claims submitted more than 7 days after delivery, or without photographic evidence, cannot be processed. Please inspect your order promptly upon arrival.

Once your claim is verified, we will arrange a free replacement or refund in accordance with our Return & Refund Policy.

9. Split Shipments

If your order contains multiple items, they may ship separately from different fulfillment locations to get each item to you as quickly as possible. If this happens, you will receive separate tracking numbers for each shipment. You will not be charged any additional shipping fees for split orders.

10. Delays Outside Our Control

We are committed to getting your order to you as fast as possible, but certain events may cause delays that are beyond our control. These include:

•       Carrier disruptions or high-volume periods (e.g., holiday season).

•       Customs clearance processes in the destination country.

•       Severe weather events or natural disasters.

•       Public holidays in the country of origin or destination.

•       Force majeure events.

In the event of a significant delay, we will do our best to keep you informed by email. Hausware is not liable for losses or inconveniences caused by delays outside our reasonable control.

11. Contact Us

For all shipping-related questions, please reach out to our customer support team:

•       Email: info.hausware@gmail.com

•       Subject line: include your order number and the nature of your question

•       Response time: We aim to respond within 1–2 business days

For information on returns and refunds, please refer to our Return & Refund Policy at haus-ware.com/policies/refund-policy.