Shipping Policy
At Hausware, we believe your kitchen upgrade should arrive safely and on time. Below you’ll find all the details on how we ship, how long it takes, and what you can expect once you place your order.
Processing Times
- All orders are processed within 1–3 business days.
- Once processed, you’ll receive a shipping confirmation email with tracking information so you can follow your order every step of the way.
Delivery Times
- Standard Shipping: 7–12 working days (depending on destination).
- Express Shipping: 4–6 working days (available at checkout for an additional fee).
⚠️ Please note: delivery times may vary due to customs clearance, local courier schedules, or unforeseen delays.
Shipping Rates
- Shipping rates are calculated at checkout based on your location and the selected delivery method.
- Free shipping is available on orders that meet our minimum purchase threshold (if applicable).
International Shipping
Yes, we ship worldwide 🌍. At checkout, you’ll see all available shipping options for your country.
Customs, Duties & Taxes
- International orders may be subject to import taxes, duties, or fees applied by your country’s customs office.
- These charges are the customer’s responsibility, and Hausware cannot control or predict them.
Order Tracking
- Once your order has shipped, you’ll receive an email with your tracking number.
- Tracking may take 24–48 hours to update after the package is dispatched.
Delayed or Lost Shipments
If your order seems delayed or lost in transit, please contact us at info.hausware@gmail.com with your order number. We’ll investigate with the courier and provide a solution as quickly as possible.
Damaged Packages
If your order arrives damaged, please email us within 3 days of delivery with clear photos of the product and packaging. We’ll arrange a replacement or refund at no extra cost.
Questions? We’re Here for You
- Email: info.hausware@gmail.com
- Response time: within 24 hours (Monday to Sunday)