Refund policy
Last Updated: September 16, 2026
Thank you for shopping with Hausware. We stand behind our products and want you to feel confident trying them in your home. This policy explains our 60-Day Money-Back Guarantee, returns, damaged or defective products, cancellations, and refund timelines.
Our 60-Day Money-Back Guarantee
We want you to have enough time to actually use your Hausware product and decide whether it’s right for you.
If you’re not satisfied with your purchase, you may request a return within 60 days of delivery for a refund of the eligible purchase price.
Products may be opened and reasonably used during the 60-day period. Normal use of the product does not automatically make it ineligible for our Money-Back Guarantee.
To qualify:
- You must contact us within 60 days of the delivery date.
- The product must not have been intentionally damaged, misused, abused, or altered.
- All primary components and accessories originally included with your purchase must be returned.
- You must provide proof of purchase, such as your order number or confirmation email.
- You must contact us before sending the product back so we can provide return authorization and the correct return address.
Return shipping for satisfaction-based returns is the customer’s responsibility unless the product arrived damaged, defective, or materially different from what was ordered.
Original shipping charges, if any, are non-refundable.
To begin a return, contact support@haus-ware.com with your order number and reason for return.
At a Glance
Money-Back Guarantee: 60 days from delivery
Opened/Reasonably Used Products: Eligible
Damaged/Defective Claims: Contact us within 7 days of delivery whenever reasonably possible
Return Shipping: Customer responsibility for satisfaction-based returns
Damaged/Defective Returns: Hausware covers eligible replacement/return costs
Refund Processing: Within 10 business days after return receipt and inspection
Order Cancellation: Within 2 hours of purchase when possible
Contact: support@haus-ware.com
1. Damaged, Defective, or Incorrect Items
We take product quality seriously.
If your product arrives damaged, defective, or materially different from what you ordered, please contact us at support@haus-ware.com within 7 days of delivery whenever reasonably possible so we can resolve the issue quickly.
Please include:
- Your order number.
- A description of the problem.
- Clear photos or video showing the damage, defect, or incorrect item when reasonably possible.
- Photos of the outer packaging if the product appears to have been damaged during shipping.
Once we verify the issue, we will provide an appropriate resolution, which may include a replacement or refund.
If a replacement is approved, we will ship it at no additional cost. If a replacement is unavailable, we may issue a refund to your original payment method.
You do not need to return a damaged or defective item unless we specifically ask you to do so. If we require an eligible defective product to be returned, Hausware will provide or cover the appropriate return shipping.
2. 60-Day Satisfaction Returns
If your Hausware product isn’t right for you, contact us within 60 days of delivery.
Unlike an unused-item-only return policy, our 60-Day Money-Back Guarantee allows you to open and reasonably use the product before making your decision.
Reasonable use means using the product normally for its intended household purpose.
A return may be denied if the product has been:
- Intentionally damaged.
- Abused or used improperly.
- Modified or altered.
- Damaged through use contrary to the supplied instructions.
- Returned with essential components missing.
- Subjected to damage materially beyond what would result from reasonable evaluation and household use.
Normal signs of reasonable use during the guarantee period do not, by themselves, disqualify the product.
Where reasonably possible, please return the product with its original packaging. Missing original packaging alone will not void the Money-Back Guarantee, provided the product and its essential components are otherwise eligible.
To begin your return, email support@haus-ware.com with your order number and reason for return.
Our team will provide your return authorization and correct return address.
Do not return your order to the address shown on the original shipping label unless our support team specifically instructs you to do so.
Unauthorized returns may significantly delay processing.
3. Return Shipping
For returns made because you changed your mind or are not satisfied with the product, return shipping costs are the customer’s responsibility.
We recommend using a trackable shipping service. Hausware cannot be responsible for a return package that is lost before reaching our designated return location.
If your return is due to an eligible damaged, defective, or incorrect product, Hausware will cover the appropriate return shipping when a return is required.
Original outbound shipping charges, if any, are non-refundable except where required by applicable law or where the return results from an error by Hausware.
4. Refunds
Once your return arrives, we will inspect it to confirm that it qualifies under this policy.
We aim to notify you of your refund status within 7 business days of receiving the return.
If approved:
- Your refund will be issued to your original payment method.
- We will process the refund within 10 business days after receiving and inspecting your return.
- Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
- Original shipping charges, if any, are generally non-refundable.
If there is a problem with your return that may affect eligibility, our customer support team will contact you rather than simply rejecting the return without explanation.
If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, contact support@haus-ware.com so we can investigate.
5. Items Not Covered by the 60-Day Money-Back Guarantee
The following are not eligible for a satisfaction-based refund:
- Gift cards.
- Products for which the return request is submitted more than 60 days after delivery.
- Products intentionally damaged or abused.
- Products damaged through misuse or improper handling.
- Products that have been materially altered or modified.
- Returns missing essential product components.
- Items not purchased directly from Hausware, unless otherwise required by applicable law.
Products purchased during a sale or with a discount code remain eligible for the 60-Day Money-Back Guarantee.
This last sentence is important.
I would remove your existing exclusion for sale and discount-code purchases. Otherwise your advertised sale price could potentially eliminate the exact guarantee you’re using to sell the product.
6. Consumable and Reusable Accessories
Reusable bags and other food-contact accessories may show signs of normal use during the 60-day evaluation period.
Normal reasonable use of included accessories will not automatically make the entire product ineligible for the Money-Back Guarantee.
However, Hausware may not require heavily used, contaminated, or unsanitary food-contact accessories to be physically returned. Our support team will provide instructions when your return is authorized.
All reusable hardware and primary product components requested by our team must be returned.
7. Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@haus-ware.com with your order number and the subject line:
Cancel Order
We recommend contacting us within 2 hours of purchase.
After an order enters processing, we cannot guarantee that it can be cancelled before shipment.
If the order has already shipped, you can request a return after delivery under the applicable terms above.
8. Incorrect Shipping Addresses
Please check your shipping address carefully before submitting your order.
Hausware is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.
If you notice an error immediately after ordering, contact support@haus-ware.com as soon as possible. We will make a reasonable effort to correct the address before the order is dispatched, but changes cannot be guaranteed after processing begins.
If an order is returned because of an incorrect address provided by the customer, additional shipping charges may apply before it can be sent again.
9. Lost or Missing Packages
If tracking shows your package as delivered but you cannot locate it, we recommend:
- Checking around the delivery location.
- Asking household members, neighbors, reception, or building management.
- Contacting the carrier or local carrier facility.
- Allowing up to 2 additional business days when appropriate, as some carriers may update tracking before final delivery.
If tracking has shown no meaningful movement for more than 15 business days after the expected delivery date, contact support@haus-ware.com so we can investigate with the carrier.
For packages marked delivered but reported missing or stolen, our team will review the circumstances and available carrier information to determine what assistance may be available.
10. Exchanges
We do not currently offer direct exchanges.
If you would like a different product, please contact us about returning your original purchase under this policy and place a separate order for the product you want.
Once an eligible return is received and approved, its refund will be processed according to the timelines above.
11. Contact Us
For return, refund, damage, or order questions, contact:
Email: support@haus-ware.com
Include: Your order number and a brief description of your request
Response Time: We aim to respond within 1–2 business days
We’re a small business and care about resolving problems fairly. If something goes wrong with your order, please contact our team and give us the opportunity to help.
Hausware — Backed by our 60-Day Money-Back Guarantee.
