Privacy policy

At Hausware ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit or make a purchase from haus-ware.com (the "Site") or otherwise interact with our services (collectively, the "Services"). We are powered by Shopify, which helps us provide the Services to you.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with our practices, please do not use the Services.

1. Personal Information We Collect

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. We may collect the following categories:

•       Contact details – Your name, shipping and billing address, phone number, and email address.

•       Financial information – Credit/debit card details and transaction information processed securely by third-party payment processors. We do not store full payment card numbers on our servers.

•       Account information – Username, password, security questions, and account preferences if you create an account with us.

•       Order and shopping data – Products you view, add to your cart, add to a wishlist, or purchase, as well as return and exchange history.

•       Communications – Messages, customer support inquiries, and any information you choose to share when contacting us.

•       Device and technical data – IP address, browser type and version, device identifiers, operating system, and network information.

•       Usage information – Pages visited, time spent on our Site, referring URLs, and other engagement data collected through cookies and similar technologies.

•       Marketing interactions – Email engagement, ad click behavior, and similar activity used to tailor communications to you.

2. How We Collect Your Information

We collect personal information from the following sources:

•       Directly from you – When you place an order, create an account, sign up for marketing, contact customer support, or otherwise interact with the Services.

•       Automatically through the Services – We use cookies, pixels, web beacons, and similar tracking technologies to collect device and usage data when you visit our Site.

•       From our service providers – Such as Shopify (our e-commerce platform), payment processors, shipping partners, analytics providers, and marketing platforms.

•       From third-party partners – Such as advertising networks and data analytics partners who help us operate and improve our business.

3. How We Use Your Information

We use the information we collect to:

•       Process and fulfill your orders, arrange shipping, and handle returns and exchanges.

•       Create and manage your account and remember your preferences.

•       Send transactional communications such as order confirmations, shipping updates, and receipts.

•       Provide customer support and respond to your inquiries.

•       Send marketing and promotional communications by email, text message, or other channels — only where you have consented or as permitted by law.

•       Display personalized advertising and product recommendations based on your browsing and purchase history.

•       Detect, investigate, and prevent fraudulent or unauthorized activity.

•       Improve the functionality, security, and performance of our Services.

•       Comply with legal obligations and enforce our terms.

4. Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to operate and improve our Site, remember your preferences, analyze usage, and deliver relevant advertising. These may include third-party tracking tools such as:

•       Meta Pixel (Facebook/Instagram) – for ad retargeting and audience matching.

•       Google Analytics & Google Ads – for site analytics and advertising measurement.

•       TikTok Pixel – for ad performance and audience targeting.

•       Klaviyo – for email and SMS marketing analytics.

You can manage cookie preferences through your browser settings. You may also opt out of interest-based advertising through the Digital Advertising Alliance (YourAdChoices) or the Network Advertising Initiative. Note that disabling certain cookies may affect the functionality of our Site.

For information about cookies used by Shopify, please visit Shopify's Cookie Policy at shopify.com/legal/cookies.

5. How We Share Your Information

We do not sell or rent your personal information. We may disclose it in the following circumstances:

•       Service providers – We share information with vendors who perform services on our behalf, including payment processors, shipping and logistics partners, IT and cloud providers, customer support platforms, and marketing and analytics services. These parties are contractually required to protect your data.

•       Shopify – As our e-commerce platform provider, Shopify processes personal information related to your use of our Services. In certain cases, Shopify acts as an independent data controller. For details, see Section 6.

•       Business and marketing partners – We may share information with advertising and marketing partners to serve you relevant ads based on your activity. Where required by law, we will obtain your consent or give you the ability to opt out.

•       At your direction – When you request that we share information, such as when using social login integrations or product sharing features.

•       Corporate affiliates – Within our corporate group as necessary to operate our business.

•       Business transfers – In connection with a merger, acquisition, financing, or sale of all or part of our business. We will notify you if your personal information becomes subject to a materially different privacy policy as a result.

•       Legal compliance and protection – When required by law, court order, or governmental authority, or to protect the rights, safety, and property of Hausware, our users, or the public.

6. Our Relationship with Shopify

Our Services are hosted by Shopify Inc. Information you submit through the Services is transmitted to and stored by Shopify, as well as third parties that may be located in countries other than where you reside. Shopify may also use data from your interactions with our store — along with data from other Shopify merchants — to improve its platform.

In these circumstances, Shopify is the data controller responsible for processing your personal information for those purposes. To learn more about how Shopify handles your data, or to exercise your privacy rights with respect to Shopify's processing, please visit:

•       Shopify Consumer Privacy Policy: shopify.com/legal/privacy

•       Shopify Privacy Portal: privacy.shopify.com

7. Email and SMS Marketing

Email: If you opt in to marketing emails, we will use your email address to send you promotions, product updates, and offers. You may unsubscribe at any time by clicking the "Unsubscribe" link in any email. We may still send you non-promotional transactional messages (e.g., order confirmations, shipping updates).

SMS/Text Messaging: By opting in to receive text messages from Hausware, you consent to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of any purchase.

•       Message and data rates may apply.

•       Message frequency varies.

•       Reply STOP to any message to opt out at any time.

•       Reply HELP for assistance, or contact us at privacy@haus-ware.com.

We do not sell or share your phone number or email address with third parties for their own marketing purposes.

8. Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may be subject to exceptions under applicable law:

•       Right to Know / Access – Request access to the personal information we hold about you, including how we use and share it.

•       Right to Delete – Request deletion of personal information we maintain about you, subject to certain exceptions.

•       Right to Correct – Request correction of inaccurate personal information we hold about you.

•       Right of Portability – Request a portable copy of your personal information in a structured, machine-readable format.

•       Right to Opt Out of Sale or Sharing – You have the right to direct us not to sell or share your personal information for targeted advertising purposes. To exercise this right, please email privacy@haus-ware.com with the subject line "Do Not Sell or Share My Personal Information."

•       Right to Restrict Processing – In certain circumstances, you may request that we stop or limit our processing of your personal information.

•       Right to Withdraw Consent – Where our processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

•       Right to Appeal – If we decline your privacy request, you may appeal by responding to our decision or contacting us directly.

To exercise any of these rights, contact us at privacy@haus-ware.com with the subject line "Privacy Request." We will verify your identity before processing your request and respond within the timeframe required by applicable law.

Authorized Agents: You may designate an authorized agent to submit requests on your behalf. We will require proof of authorization and may verify your identity directly.

Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge different prices, or provide a different quality of service as a result of exercising these rights.

9. California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

•       The right to know what personal information we collect, use, disclose, or sell.

•       The right to delete personal information we have collected from you.

•       The right to correct inaccurate personal information.

•       The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.

•       The right to limit the use and disclosure of sensitive personal information.

•       The right to non-discrimination for exercising your rights.

To exercise your California rights, email us at privacy@haus-ware.com with the subject line "California Privacy Request" or visit our "Do Not Sell or Share My Personal Information" page on our Site.

We do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.

10. European and UK Users (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) or UK GDPR, including:

•       The right to object to processing of your personal information.

•       The right to restrict processing in certain circumstances.

•       The right to withdraw consent at any time (where processing is consent-based).

•       The right to lodge a complaint with your local data protection supervisory authority.

For the purpose of applicable data protection law, Hausware is the data controller of your personal information. To find your local data protection authority in the EEA, visit edpb.europa.eu.

11. International Data Transfers

We may transfer, store, and process your personal information outside of the country where you live, including in the United States, where data protection laws may differ from those in your jurisdiction.

Where we transfer personal information from the EEA or the UK to countries that have not been determined to provide an adequate level of data protection, we rely on approved safeguards such as the European Commission's Standard Contractual Clauses or equivalent mechanisms.

12. Data Security and Retention

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

We recommend you do not share sensitive information over unsecured channels, and that you keep your account credentials confidential.

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to maintain your account, to comply with legal obligations, to resolve disputes, and to enforce our agreements.

13. Children's Privacy

Our Services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, please contact us at privacy@haus-ware.com and we will take steps to delete it.

We do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.

14. User-Generated Content

Our Site may allow you to submit product reviews, photos, or other user-generated content. Any content you post publicly may be visible to other users and third parties. We are not responsible for how others may use or share publicly posted content.

By submitting user-generated content, you grant Hausware a non-exclusive license to display and use that content in connection with our Services and marketing materials, as described in our Terms of Service.

15. Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

16. Global Privacy Control

We honor the Global Privacy Control (GPC) opt-out preference signal. If you visit our Site with GPC enabled in your browser, we will treat this as a request to opt out of the sale or sharing of your personal information for the device and browser you use. To learn more about GPC, visit globalprivacycontrol.org.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. When we make material changes, we will revise the "Last Updated" date at the top of this page and provide notice as required by applicable law. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.

18. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, or if you would like to exercise any of your privacy rights, please contact us:

•       Hausware

•       Email: privacy@haus-ware.com (Subject line: "Privacy Request")

•       Website: haus-ware.com

•       [Mailing Address — add your registered business address or P.O. Box here]

If you are located in the EEA or UK and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.