Privacy policy

Last Updated: Oct 21, 2026

The short version

• We collect what we need to sell you products, ship them and support you, plus information about how you use our site.
• We use cookies and pixels from Google, Meta and TikTok to measure and show ads. You can turn these off.
• We never sell your information for money, and we never share your phone number or text-message consent with anyone for their own marketing.
• You can ask to see, correct or delete your information at any time by emailing support@haus-ware.com.

1. Who we are

This Privacy Policy explains how Arkalis LLC, doing business as Hausware ("Hausware," "we," "us" or "our"), collects, uses and shares personal information when you visit haus-ware.com, buy from us or contact us. For customers in the United Kingdom and the European Economic Area (EEA), Arkalis LLC is the "controller" of your personal information.

Our store runs on Shopify. This policy works together with our Terms of Service, Shipping Policy and Refund Policy.

2. What we collect

We collect only what we need to run the store and support you.

Type of information	Examples	Where it comes from
Contact and order details	Name, email, phone number, shipping and billing address, items ordered, order history	You, when you order or sign up
Payment details	Payment method type, billing address, transaction status	You, through checkout. Full card numbers are handled by our payment providers, not by us
Account details	Login email, encrypted password, saved addresses	You, if you create an account
Messages and claims	Emails, contact-form messages, return and warranty requests, photos or videos you send	You
Reviews and content	Reviews, photos, videos and the name you choose to show	You, if you submit them
Device and usage data	IP address, browser, device type, approximate location, pages viewed, how you reached our site	Automatically, through cookies and pixels (Section 4)
Marketing activity	Whether you open our emails or texts, clicks on our ads	Our email, SMS and advertising partners

We do not ask for sensitive information such as health details, and you should not send it to us.

3. How we use it

The right-hand column is the legal reason we rely on under UK and EU data protection law.

What we use it for	Legal basis (UK and EEA)
Process, ship and track your order; handle cancellations, returns, refunds and warranty claims	Performing our contract with you
Send order confirmations and shipping updates	Performing our contract with you
Answer your questions and provide customer support	Performing our contract; our legitimate interest in helping customers
Send marketing emails and texts you signed up for	Your consent
Show and measure ads, and understand how our site is used	Your consent, where the law requires it for cookies; otherwise our legitimate interest in growing our business
Prevent fraud and keep the site and checkout secure	Our legitimate interest in security; legal obligations
Keep tax, accounting and legal records	Legal obligations
Improve our products, site and customer service	Our legitimate interest in improving what we offer

We do not use your information to make automated decisions that have legal or similarly significant effects on you. Our payment providers may run automated fraud checks on orders.

4. Cookies, pixels and advertising

We use cookies and similar tools to run the store, understand how it is used, and show and measure our ads.

• Store functions: Shopify cookies that keep items in your cart, run checkout and protect the site.
• Analytics: Google Analytics, which shows us how visitors use the site.
• Advertising: Meta Pixel (Facebook and Instagram), Google Ads and TikTok Pixel, which help us show Hausware ads on those platforms and see whether they work.
• Email and SMS: Klaviyo, which tells us whether our messages are opened and clicked.

Your choices. In the UK and EEA, we ask for your consent before using non-essential cookies, and you can change your choice at any time through our cookie banner. Wherever you live, you can block cookies in your browser settings, use Global Privacy Control (Section 7), or opt out of interest-based ads through YourAdChoices and the Network Advertising Initiative. Blocking some cookies may stop parts of the site, such as the cart, from working.

5. Email and text messages

Email. If you sign up, we send offers and product news. You can unsubscribe at any time using the link at the bottom of any email. We will still send emails about your orders.

Text messages. If you opt in, you agree to receive recurring automated marketing and order messages at the number you gave us. Consent is not a condition of purchase. Message and data rates may apply, and message frequency varies. Reply STOP to opt out or HELP for help.

We do not share your mobile number or text-message consent with third parties or affiliates for their own marketing.

6. Who we share it with

We share personal information only with the people and companies who help us run the store, and only what they need.

Who	Why
Shopify	Hosts our store, checkout and order records
Payment providers, such as PayPal, Shop Pay and Apple Pay	Process your payment and screen orders for fraud
Fulfillment partners and carriers	Pack, ship, track and deliver your order
Klaviyo	Send our emails and text messages
Google, Meta and TikTok	Measure our site and show and measure our ads (Section 4)
Professional advisers	Legal, accounting and tax services
Authorities	When the law requires it, or to protect the rights and safety of our customers or business
A buyer of our business	If Hausware is sold or merged; your information would stay protected under this policy

Some of these companies, including Shopify, Shop Pay and PayPal, also use information under their own privacy policies. See Shopify's Privacy Policy for how Shopify handles it.

7. Selling and sharing under US state laws

We do not sell your personal information for money. However, some US state privacy laws treat advertising cookies and pixels (Section 4) as a "sale" or "sharing" of personal information for targeted advertising. In that legal sense only, we may share device and browsing information with Google, Meta and TikTok.

You can opt out at any time:

• Email support@haus-ware.com with the subject line "Do Not Sell or Share."
• Turn on Global Privacy Control in your browser. We treat it as an opt-out request for that browser and device.

We do not knowingly sell or share the personal information of anyone under 16.

8. How long we keep it

We keep personal information only as long as we need it.

• Order and payment records: as long as tax, accounting and consumer laws require.
• Account information: until you delete your account or ask us to delete it.
• Marketing lists: until you unsubscribe or ask us to delete your information.
• Support, return and warranty messages: for the length of your warranty and any open claim, then deleted or anonymized.
• Analytics and advertising data: for the period set in each tool, then deleted or anonymized by that provider.

9. How we protect it

Our checkout runs on Shopify, which is certified to PCI DSS Level 1, the payment-card industry's highest security standard. The whole site uses encrypted connections, and only people who need customer information to do their job can access it.

No system is perfectly secure. Please use a strong, unique password for your Hausware account and tell us right away if you think it has been misused.

10. International transfers

Our service providers, including Shopify, may process your information in the United States and other countries, where privacy laws may differ from yours.

When we transfer personal information out of the UK or EEA, we rely on recognized safeguards. These include the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or the provider's certification under the EU-U.S. Data Privacy Framework and its UK extension.

11. Your rights and how to use them

Wherever you live, you can ask us to:

• Tell you what personal information we hold about you and send you a copy.
• Correct information that is wrong or out of date.
• Delete your information, unless we must keep it, for example order records for tax.
• Stop sending you marketing.

How to ask. Email support@haus-ware.com with the subject line "Privacy Request" from the email address you used with us. We may ask you to confirm your identity first. We reply within the time the law requires, usually within 30 days. We never charge you or treat you differently for using your rights.

Someone acting for you. You can ask another person to make a request for you if you give them written permission. We may still confirm your identity with you directly.

Appeals. If we turn down your request, reply to our decision with the subject line "Privacy Appeal." We will review it and give you a written answer. If you are in the US and still unhappy, you can contact your state attorney general.

12. Extra rights depending on where you live

• United Kingdom and EEA. You can also object to processing based on our legitimate interests, ask us to restrict processing, receive your information in a portable format, and withdraw consent at any time. 
• Canada. You can access and correct your information and withdraw consent, subject to legal limits. 
• United States. Depending on your state, you may have the rights in Section 11, the right to opt out of targeted advertising and "sales" (Section 7), and the right to limit use of sensitive information. We do not use sensitive information for those purposes.

13. Children

Our store is for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us their information, email support@haus-ware.com and we will delete it.

14. Changes to this policy

We will post any update on this page with a new "Last Updated" date. If a change significantly affects how we use your information, we will tell you by email or with a notice on the site before it takes effect.

15. Contact us

For any question about this policy or your information, contact our support team. We aim to reply within 1–2 business days.

• Business: Arkalis LLC, doing business as Hausware
• Email: support@haus-ware.com (subject line "Privacy Request")
• Website: haus-ware.com